Refund Policy
LAST UPDATED ON JAN 1, 2025
At Ideas-Shared, we value your satisfaction and strive to ensure you have a positive experience with our subscription-based services and digital downloads. This Refund Policy outlines the terms and conditions for refunds and replacements.
1. Refund Eligibility
2. Refund Process
If your refund request is valid, it will be processed promptly. A credit will be applied to your original method of payment within 5 (usually 5-10 business days, depending on your financial institution).
To request a refund or replacement, please contact us at bo************@go*******.com]. Ensure you provide the purchase details (date of purchase, and item name) for faster resolution.
3. Late or Missing Refunds
If you have not received your refund within the expected timeframe:
- Verify Your Account: Check your bank account or credit card statement for updates.
- Contact Your Credit Card Company: Refunds may take additional processing time before being officially posted.
- Contact Your Bank: Processing times can vary by institution.
If you have followed these steps and still do not see your refund, please contact us for assistance.
4. Sale Items
Refunds are available only for regular-priced items. Sale or discounted items are not eligible for refunds.
5. Replacements for Faulty Digital Products
If you experience issues with a digital download (e.g., corrupted files or access problems), please notify us immediately. Faulty downloads will be replaced free of charge.
6. Exceptions and Special Cases
- Refunds or replacements may not be available for services or products purchased through unauthorised channels or third parties.
- Refund eligibility for any additional services or products will be assessed on a case-by-case basis.
7. Contact Us
For any questions, concerns, or refund requests, please contact us via:
- Email: bo************@go********.com
- Address: 67 Lyon Road, Crowthorne, Berkshire, RG45 6RX